HOW WE SHIP
Orders placed before 2:00p.m. (CST), Monday through Friday, are shipped the same day. Orders placed after 2:00p.m. are shipped the following business day.
Orders are shipped via ground service unless otherwise specified. Current Fed Ex Ground Service Rates apply. Delivery days are based on the number of business days (not including Saturday and Sunday). A minimum freight charge of $5.00 will apply.
Overnight, Saturday, Second Day AM, Priority shipping are also available at an additional charge.
Please remember that all rush delivery charges are based on dimensional weight, resulting in higher freight charges, F.O.B. Austin, Texas.
Products that are not usable due to manufacturer defects will be replaced when the merchandise is returned to our Quality Control Department. Returns must be made within 30 days from the date of purchase. Products that have been misused will not be replaced.
If you receive incorrect merchandise or did not receive merchandise you ordered, please contact Hi-Rise within 7 days. Your satisfaction is important to us! Please call for further instructions if you need to return merchandise. A 15% restock fee may apply.
Seasonal merchandise is not available for return.
By accepting delivery of the ordered products, you consent to the jurisdiction of any court in the State of Texas and the laws of Texas.